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Bundaberg LAC shifts to 'one point of contact' model

IWC is shifting to "single point of contact" model
Daniel, an IWC Local Area Coordinator for the NDIS, speaks to a member of the public.

With Bundaberg’s first NDIS plans approaching a year of age in Bundaberg, it is a good time to reflect on the ongoing journey the scheme represents.


As Local Area Coordinator, IWC is taking steps to ensure its team’s accountability to participants continues to be part of the journey in the future; in this case, that means moving to a 'single point of contact' model.


For participants, this means they will work consistently with the same member of IWC’s NDIS team moving forward, giving them the opportunity to build rapport and understanding. Some participants are already doing this, and the results have prompted IWC to embrace it as policy.


IWC’s firm commitment to face-to-face meetings whenever requested will continue, and our team will continue to push into the community and walk the journey with participants.

You can find our team supporting a range of community events, as well as hosting monthly ‘Coffee in the Park’ events across the region on a monthly basis.


By creating opportunities for potential participants, their families, friends and carers to learn more about the scheme and tap into the opportunities it provides, we hope to better the lot of people with a disability.


We hope to see people making their own way, negotiating with service providers and creating a life they can proudly share with the world.


IWC is proud to be part of the rising tide of optimism in the local disability sector, and we invite all the community to come find out about us at the next Coffee in the Park, June 13 at Yandaran.

About the author

IWC's major focus is to improve and support Indigenous and non-Indigenous people, and the vulnerable and disadvantaged people across the Bundaberg and Wide Bay / Burnett.

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Bundaberg, Qld 4670

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It’s good to know I can get what I need, not being told when my therapies are, or where I’m going. In the past, that’s how it’s been. As I see it, the NDIS is the only way to go.

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